Mobile SDK
Troubleshooting and support
Troubleshooting guide and support information for Volt Mobile SDK
Troubleshooting and support
If you encounter issues that are not covered in this guide, please report them to our support team – support@volt.io. To enable us to help you, please provide as much detail as you can in your email, including:
- SDK version
- Description of the issue
- Steps to reproduce the issue
- Relevant logs or error messages
- Screenshots or videos, if applicable
Common issues
- SDK Compatibility: If you encounter a compatibility issue with the SDK, ensure that your project meets the minimum SDK version requirement (Android 5 – API 21).
Debugging
- Logcat: Utilize Android Studio's Logcat for real-time logging.
- Breakpoints: Set breakpoints in the SDK integration code to step through the execution and identify where issues may be occurring.
Common issues
- iOS Version Compatibility: Ensure your project targets iOS 15.0 or later. Check the project settings in Xcode to confirm this.
- Swift Package Manager Issues: If you encounter issues with Swift Package Manager, verify the URL of the SDK's repository and the selected version. Ensure your internet connection is stable during the download.
- SwiftUI Integration in UIKit: If you face issues integrating SwiftUI views in a UIKit project, ensure that
UIHostingControlleris used correctly andSwiftUIis imported into the necessary files.
Debugging
- Xcode Debugger: Leverage the Xcode debugger for stepping through code. Pay special attention to the point where SDK methods are called.
- Console Logs: Look out for console logs that might give insights into any errors or warnings related to the SDK.
- Network Debugging Tools: Tools like Proxyman or Wireshark can be used to monitor API calls made by the SDK, especially useful for troubleshooting network-related issues.
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